Humrahi

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Humrahi Terms and Conditions

Welcome to Humrahi, a patient support initiative of Lupin Limited (“Lupin”), for providing requisite guidance and support for managing diabetes and ensuring adherence to prescribed medications and a healthy lifestyle. The Humrahi Terms and Conditions (“Terms and Conditions”) constitute a legal and binding agreement between you and Lupin, and by accessing, installing, registering and using the mobile Application (App), it is deemed that you have read, understood, and accepted, without limitation or qualification, the Terms and Conditions. By clicking a button or checking a box marked “I Accept” after downloading the App, signifies that you have read, understood, and agree to be bound by the Terms and Conditions and any amendment or modification made subsequently and communicated to you. If you do not agree to the Terms and Conditions, you will not be able to access or use this App. In addition to the Terms and Conditions you also acknowledge and agree to be bound by our Privacy Policy available on this App.

1. Applicability

1.1. The Terms and Conditions will be applicable on:
     a) anybody who downloads and uses the App (Users)
     b) Patients who subscribe to the services provided on the App (Patients)

1.2. By using/ accessing the App, the Users and Patients represent and confirm that they have the capacity to enter into a legally binding contract under the Indian Contract Act, 1872 and that they are above 18 (eighteen) years of age and shall be able to provide necessary documentary proof such as Aadhaar Card, Passport etc. to verify the same (if required).

1.3. Once the App is downloaded, you will be requested to populate your mobile number to receive a one-time-password (OTP). Once you receive the OTP, kindly enter that into the App and you will be onboarded into the Program as a User or to the Humrahi Program as a Patient

2. Intellectual Property

Lupin is the owner of the App and exclusively owns all intellectual property rights, including copyright in respect of the content mentioned on the App, excluding the content, weblinks and information mentioned with reference to third party diagnostic labs, agents who are providing their services through the App or user feedback of Users or Patients who have used this App.
By accepting these Terms and Conditions hereunder you agree that nothing in these Terms and Conditions shall imply or be deemed or construed to mean that any right, title and interest (including but not limited to Intellectual Property rights) stands transferred/assigned to you by Lupin. A non-transferable, non-exclusive, non-sublicensable limited right and license to install the App and use the services available on the App is granted to the User and the Patient, solely for the purpose and in the manner as permitted under these Terms and Conditions.

3. Users and Patient’s Obligations

3.1. You acknowledge that this App is strictly for your personal and non-commercial use and shall not be used for any other purposes whatsoever including but not limited to copying, reproducing, selling, leasing, distributing, licensing or making any derivative works of the App or any of the content contained on the App. You agree not to decompile, reverse engineer or disassemble the App or any part of it either in whole or any portion of any component.

3.2. You shall not use the services for any unlawful purpose which could amount to violation of applicable laws and regulations.

3.3. You shall not infringe the copyright, trademark, trade secret or any other intellectual property rights and privacy policies of Lupin or any of the third parties. You shall not make any derogatory statements on any social media or any other public platform or act in a manner to defame, disparage, mislead the public or harass Lupin or any of the services provided under this Patient Support Program.

4. Grievance cell

At any time, in case you are experiencing any difficulty in accessing or using the App or need any clarity in respect of the services available on the App, you may reach out to the Humrahi Customer Care. You can either write to hello@humrahi.co.in or call on 7808777777 from Monday- Saturday, 9:00 hours-18:00 hours to speak to the customer care team.

5. Disclaimer

5.1. Uninterrupted Services – Lupin does not warrant that the App or any portion of the service, or content offered through the App, will be uninterrupted, secure, or free of errors, viruses, or other harmful components, and does not warrant that any of those issues will be corrected. Lupin will give prior intimation to Users and Patients in the event of periodic maintenance operations during which the App may not be accessible, for which Lupin will not accept any responsibility.
Lupin cannot and does not guarantee or warrant that the App is compatible with any mobile software system (iOS or Android) or computer system or that the App, or any links from the App, will be free of viruses, worms, trojan horses or disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your mobile software system, the entire cost of any service, repairs or connections to your mobile software system that may be necessary as a result of your use of the App.
In case Lupin is made aware of any User/ Patient attempting to hack the data stored in the App or cause such violation, Lupin shall be entitled to institute an investigation and seek legal remedy against such User.

5.2. Medical Advice – This App and the information contained therein, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is made available by Lupin for educational and informational purposes only and does not constitute/substitute professional medical advice, diagnosis, treatment or recommendations of any kind. By accessing the App, you understand and acknowledge that there is no doctor-patient relationship between you and Lupin. You further acknowledge your understanding that the App should not be used as a substitute for competent medical advice from a licensed doctor/healthcare professional. You should always seek the advice of your licensed doctor/healthcare professional with any questions or concerns you may have regarding your individual needs and any medical conditions. You agree that you will not under any circumstances disregard any professional medical advice or delay in seeking such advice in reliance on any content provided on or through the App. Reliance on any such content is solely at your own risk.
The App may also contain information transmitted through electronic media including without limitation, videos, interviews of physicians and healthcare professionals which include the views of the individual expressing them and are not under the direct or indirect control of Lupin. Inclusion of any such information, through any electronic mode, does not imply endorsement by Lupin of the information provided therein.

5.3. Disclaimer of all Warranties-The App and the services are provided on “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including, without limitation, warranties of title, non-infringement, for a particular purpose. Without limiting the generality of the foregoing, Lupin makes no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the information, that the information may be relied upon for any reason or that the information will be uninterrupted or error free or that any defects can be corrected. Without limiting the generality of the foregoing, Lupin makes no representations or warranties with respect to any information offered or provided within or through the App regarding treatment of medical conditions, action, or application/usage of medication.

6. Limitation of Liability and Indemnity

6.1. Users and Patients shall indemnify and hold Lupin and its directors, employees or officers harmless, from any and all claims, costs, expenses, judgments or losses as a result of any prohibited, unlawful and unauthorized use of the App.

6.2. Lupin will not be liable for any damages of any kind whatsoever, including but not limited to direct, indirect, incidental, consequential or punitive damages arising from or connected with User’s and Patient’s access, use or inability to use the App.

6.3. While we intend to make every attempt to keep the information in this App current and up to date, we make no claims, promises or guarantees about the accuracy, completeness or adequacy of any information contained in this App.

6.4 We do not warrant that the App or the network system linked to it is free from any operational errors, Viruses, worm or any other harmful components though we shall take reasonable measures to remedy or avoid any such events. We shall not be held liable for any loss of service resulting from communication or network failures or for any events beyond the reasonable control of Lupin. We shall not be liable for any injury, damage or other consequence, health related or otherwise arising out of any inaccuracy in the information provided by you on the App and you shall be requested to always cross check the advisory provided to you with your healthcare physician.

7. Miscellaneous

7.1. Data Protection-Access, use or browsing of the App requires collection or storage of your personal data or any other personal information, which will be managed by third party service provider engaged by Lupin. However, Lupin will not have any direct access to any of User’s/ Patients personal data or any other personal information available on the App. Therefore, Lupin disclaims any claim or liability that may arise out of any violation of applicable data protection laws by virtue of your use of the App.

7.2. Governing Law– The App shall be governed by Indian Laws and any dispute shall be subject to the exclusive jurisdiction of the Courts in Mumbai, India only.

7.3. Waiver– Failure by Lupin to exercise any right/ remedy available under these Terms and Conditions shall not be waiver of such right or remedy.

7.4. Modification– Lupin reserves the right to change these Terms and Conditions or any other document incorporated herein by reference at any time without notice. Your continued use of the App after any changes to these Terms and Conditions indicates your acceptance of such changes. You acknowledge that we may from time-to-time issue upgraded versions of the App and the Terms and Conditions and may automatically electronically upgrade the version of the App that you are using on your mobile device, and you consent to such automatic upgrading on your mobile device and agree that the Terms and Conditions will apply to all such upgrades.