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Humrahi Terms and Conditions for Patients

This document will be applicable if you have subscribed to the ten (10) month Humrahi Program (“Humrahi Program”) provided by Lupin. You will be eligible to be part of the Humrahi Program if you consent to share your details and timely upload genuine prescriptions received from your healthcare professional along with purchase invoice(s) evidencing purchase of the said medicines. Upon fulfilling this criterion on a regular basis, you will be entitled to be a part of the Humrahi Program. In the event, you discontinue or fail to upload the prescription and the corresponding purchase invoice, you will not be able to avail yourself of the services of the Humrahi Program. The Terms and Conditions for Patients will be applicable on Patients, who are citizens of India

1. Onboarding Process Registration
  1. Once you have been onboarded into the Humrahi Program, you will be able to review the services provided under the Humrahi Program.
  2. At the home screen of the App, you will be prompted to upload the scanned copy of the doctor prescription which you have received along with the purchase invoice. The Patient may choose to upload the lab reports in the App to enable the diabetes educators to review the reports of the Patients before advising the Patients. However, the Patient may also opt out to upload any lab reports and may decide to verbally communicate the results to the diabetes educator during such scheduled sessions.
  3. You may also reach out to the Humrahi Customer Care number 7808777777 from Monday- Saturday, 9:00 hours-18:00 hours to speak to the customer care team or write to us to hello@humrahi.co.in for seeking any clarification with respect to any details of the Humrahi Program
  4. Once all the documents are uploaded, the same will be reviewed at the backend and upon approval within 24 working hours, you will be enrolled for the Humrahi Program.
  5. Once you have enrolled for the Humrahi Program, a welcome call will be scheduled with Humrahi Customer Care to enable us to help you understand the Humrahi Program and accordingly schedule your first consulting call. Lupin will also share with you a welcome kit in your email and on your WhatsApp number.
  6. Upon enrolling Humrahi team will also explain you the journey of the Humrahi Program which will include consultations from qualified dieticians, Psychologists, Physiotherapists, Yoga instructors, diabetes educators, specialists for providing Insulin Education, Sessions for foot, eye care and kidney, heart health, Hb1Ac tests.
  7. The above services will be spread across the 10-month journey in the following manner.
  8. Patient will continue to receive updates of Patient’s journey into the Humrahi Program in the email and on WhatsApp number provided at the time of onboarding.
2. Patient’s Obligation
  1. Patients shall ensure that they understand the complete services provided the Humrahi Program and regularly upload the doctor prescription and invoices in the App, which they have received for purchasing the medications.
  2. Patients will not be able to transfer/ assign the services booked for one Patient to another.
  3. Patients shall not attempt to access the data of any other Patient or attempt to scan or procure information available on the App or transmit any virus, defects and trojan to destruct/ disrupt the working of the App or attempt to spam or send unwanted messages to other Patients/ Users.
  4. Patients will not create false accounts and attempt to make use of fraudulent ways to avail Humrahi services.
  5. Patients are free to give feedback/participate in surveys conducted for the Program, in respect of their interaction with Humrahi Customer Care. However, they shall ensure that this feedback is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic or libelous in any manner. Further, Patients should ensure that the feedback is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever.
  6. Patients shall ensure to follow through the scheduled consultations and in the event the same is required to be rescheduled, then to reach out to Humrahi Customer Care at least 48 hours before the scheduled consultation.
  7. The Humrahi Program also covers Hb1Ac tests through Lupin Diagnostic Lab which can be scheduled by Humrahi Customer care for the Patient. In the event that slots are not available, then Lupin will endeavor to provide the service through any other diagnostic lab. The Payments for these services will not be covered under this Humrahi Program and Patients shall be required to make payments for such tests directly to the Lupin diagnostic Lab and other diagnostic lab.
  8. If you have any questions or reports of side effects / adverse events or product quality complaints about any Lupin product, please write to us at dsrm@lupin.com with details about your concern, product name, as well as your contact details and country of residence. You can also call us at our toll-free number 1800 209 2505 between 9 am and 5:30 pm, Monday to Friday.
3. Disclaimer
  1. Lupin endeavours to provide best possible support to the Patient to manage diabetes through healthy lifestyle, proper medication and counselling. However, Patients are advised to continue seeking medical advice and therapy from their health care professionals and any part of the Humrahi Program including but not limited to psychological, dietary, physiotherapy and education on insulin management does not intend to substitute medical advice. Lupin will not be liable for any direct or indirect loss suffered on account of the Patient substituting medical advice from his/ her healthcare profession with the services of Humrahi Program.
  2. Force Majeure- Lupin shall endeavor to provide complete services as booked by the Patients but failure to provide any Service due to Act of god such as fire, floods, acts of terrorism, weather, death, serious injury or other catastrophes, epidemics or quarantine restrictions, pandemics, lockdown imposed by the Government or any other local authority or change in applicable laws or other cause(s) beyond the reasonable control of Lupin, not reasonably foreseeable, not caused by acts or omissions of Lupin shall not make Lupin responsible or liable for such failure
4. Confidentiality
  1. Information disclosed by the Patients shall be treated as confidential at all times and the same shall be used only for the purpose for which the information has been received thereof. Patients are requested to disclose only that information in the App or to the officials which is required for the Humrahi Program and Lupin shall not be liable to Patients, directly or indirectly, for disclosure of any information to the Humrahi Customer Care or to the diagnostic Labs or other third parties associated in the Humrahi Program, which is not asked/called upon for the purpose of the Humrahi Program.
  2. The App shall access and retain the records of Patients, which will be used only for the purpose of facilitating the services to the Patient and the information retained in the App will be treated with utmost care and shall not be disclosed, divulged except in connection with the services on a need basis post obtaining consent from the Patient. Such disclosures shall follow all data protection standards as per applicable law.
  3. By clicking on “I Accept”, Patients shall have provided their consent to Lupin to collect, store, use and share their personal information, Patient information and prescriptions for providing the services and improving/ enhancing the quality of the services.
Ten Month Patient Journey*

Month 1

  • Onboarding + Digital Welcome Kit
  • Counsel 1- Diet Counselling + Insulin Education

Month 2

Psychological counselling + Diet Counselling + Insulin Education

Month 3

Foot Care and Eye Care + Diet Follow up + Insulin Education

Month 4

Hb1Ac test

Month 5*

Free 1 month therapy

Month 6

Physio/Yoga Webinar

Month 7

Counsel 4 – Healthy Heart well-being + Diet Follow Up

Month 8

Hb1Ac test

Month 9*

Free 1 month therapy

Month 10

Counsel 5 – Healthy Kidney + Diet follow up

Note
  1. Upload doctor prescription and invoices to avail the service under the Humrahi Program.
  2. Invoices prior to 1st June 2023 will not be considered for availing the services under the Humrahi Program.
  3. To avail the services mentioned under 5th month and 9th month of the Program, the Patient will have to upload purchase invoice evidencing prior purchase of 3 months medications.