{"id":9800,"date":"2026-08-24T07:41:17","date_gmt":"2026-08-24T07:41:17","guid":{"rendered":"https:\/\/humrahi.co.in\/?page_id=9800"},"modified":"2026-08-24T07:59:23","modified_gmt":"2026-08-24T07:59:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/humrahi.co.in\/gu\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9800\" class=\"elementor elementor-9800\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-656f33f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"656f33f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-964d908\" data-id=\"964d908\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc79a04 elementor-widget elementor-widget-heading\" data-id=\"bc79a04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Disclaimer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-451d6b7 elementor-widget elementor-widget-text-editor\" data-id=\"451d6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This program is curated by Lupin Limited(&#8220;Lupin&#8221;) and Lupin reserves the right to modify\/withdraw\/cancel the program without any prior notice. The information provided under this program focusses on adherence to therapy and lifestyle modifications and does not intend to substitute medical advice and supervision from a qualified healthcare professional. Patients and users of this program are requested to seek requisite medical advice from a qualified medical healthcare professional whenever required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f268f0e elementor-widget elementor-widget-heading\" data-id=\"f268f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Privacy Notice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e707f16 elementor-widget elementor-widget-text-editor\" data-id=\"e707f16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Humrahi Application<\/strong><\/p><p><strong>\u00a0<\/strong>This Privacy Notice explains how Lupin Limited (\u201cLupin\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) collects, uses, shares, stores and protects your personal data when you use the Humrahi Application (\u201cApplication\u201d). It is issued in accordance with the Digital Personal Data Protection Act, 2023 (\u201cDPDP Act\u201d).<\/p><p>For the DPDP Act, Lupin may act as a Data Fiduciary and you are the Data Principal.<\/p><p>We have the following data touchpoints on our application through which we collect data for providing the application related services:<\/p><ul><li>Through the Mobile application itself.<\/li><li>Through the Doctor Referral Process.<\/li><li>Through a Whatsapp Communication channel.<\/li><li>Through the Physical Onboarding Form and Documents.<\/li><li>Through the Medical prescription and records which are uploaded on the application.<\/li><\/ul><p><strong>1. Personal data we collect<\/strong><\/p><p>Depending on your use of the Application and the services enabled for you, we may collect the following categories of personal data:<\/p><ul><li><strong>Identity and contact details:<\/strong> name, email address, mobile number, age\/date of birth, gender, address, PIN code, patient ID\/registration ID and login credentials.<\/li><li><strong>Care and Support Information: <\/strong>Information relating to doctors, health coaches, caregivers, caretakers, dieticians, family members, emergency contacts, and other individuals involved in your care or patient support journey.<\/li><li><strong>Personal Health Information: <\/strong>Prescriptions, medical reports, consultation records, treatment details, medication information, respiratory care information, diet and therapy plans, appointment records, medical invoices, health measurements, connected-device data, wellness and training participation records, and other healthcare-related information provided by you or generated through your use of the Application.<\/li><li><strong>Consent, Usage and Security Information: <\/strong>Consent records, communication preferences, audit logs, access logs, application usage information, device identifiers, security records, and related information required to operate and secure the Application.<\/li><li><strong>Other Information: <\/strong>Any additional information voluntarily submitted by you through the Application or generated during your use of the Application where necessary for the purposes described in this Notice.<\/li><\/ul><p><strong>2. Processing of Personal Health Information<\/strong><\/p><p>The Application may collect and process Personal Health Information (&#8220;PHI&#8221;) that you provide directly, upload through the Application, generate while using the services, or share through connected devices and health platforms.<\/p><p>PHI may include prescriptions, medication details, consultation records, medical reports, treatment information, appointment details, respiratory care information, therapy and wellness participation records, medical invoices, health measurements, connected-device data, and other healthcare-related information necessary to provide the Application&#8217;s services.<\/p><p>We process PHI solely for purposes associated with:<\/p><ul><li>healthcare and patient support services;<\/li><li>care coordination and treatment management;<\/li><li>medication adherence and health monitoring;<\/li><li>appointment scheduling and service delivery;<\/li><li>wellness, training and rehabilitation programs;<\/li><li>application security, fraud prevention and risk management; and<\/li><li>compliance with legal, regulatory and healthcare obligations.<\/li><\/ul><p>PHI is protected through appropriate technical and organisational safeguards designed to protect against unauthorised access, disclosure, alteration or loss.<\/p><p>We may disclose PHI only to authorised healthcare professionals, affiliates, service providers, technology partners and other parties who require access to support the operation of the Application and who are subject to appropriate confidentiality, security and contractual obligations.<\/p><p><strong>PHI is not sold, rented, brokered, licensed, used for behavioural advertising, used to create marketing profiles, or processed for purposes unrelated to the healthcare, patient support and Application services described in this Notice.<\/strong><\/p><p>Where the Application requests access to device permissions, wearable devices, connected health devices, health platform integrations, camera access, storage access or other health-related data sources, such access will be requested only where reasonably necessary to provide the relevant functionality and, where required, based on your consent or device-level permissions.<\/p><p><strong>3. Purposes for Which We Process Your Personal Data<\/strong><\/p><p>We process your personal data only for lawful purposes connected with the Humrahi Application and related healthcare or patient support services, including:<\/p><p><strong>4. Legal Basis for Processing<\/strong><\/p><p>Where processing is based on consent, we will seek your consent for specified purposes through a clear affirmative action. You may withdraw consent at any time through the Application or by contacting us. Withdrawal will not affect prior lawful processing but may impact services that require such data. We process your personal data on the following legal bases:<\/p><ul><li>We take <em>consent<\/em> before processing your personal data for recruitment purpose<\/li><li>We process your data for legitimate purposes including but not limited to:<ul><li>fulfil any obligation under any law for the time being in force in India on any person to disclose any information to the State or any of its instrumentalities, subject to such processing being in accordance with the provisions regarding disclosure of such information in any other law for the time being in force; and<\/li><li>provide services and benefits requested through the Application and to safeguard the Application, its users, and the organization against fraud, misuse, security incidents, unauthorized disclosures, and other legal or operational risks.<\/li><\/ul><\/li><\/ul><p><strong>5. Your Rights as a Data Principal<\/strong><\/p><p>Subject to applicable law, you may exercise the following rights under the DPDP Act:<\/p><ul><li>to request details and access of the personal data that Lupin processes about you (\u201cright to access\u201d);<\/li><li>to have your personal data corrected, for example, if it is incomplete or incorrect (\u201cright to correction\u201d);<\/li><li>to have your personal data erased or deleted (\u201cright to erasure\u201d);<\/li><li>where you have provided consent to the processing of your personal data, the right to withdraw your consent. (\u201cright to withdraw consent\u201d);<\/li><li>where you can nominate an individual to exercise the above-mentioned data subject rights in case of death or incapacity (\u201cright to nominate\u201d); and<\/li><li>under the DPDPA 2023, individuals have the right to grievance redressal, allowing them to file complaints with Data Fiduciaries and receive a response. If unresolved, they can escalate the matter to the Data Protection Board of India. (\u201cright to grievance redressal\u201d).<\/li><\/ul><p><strong>6. Retention of Personal Data<\/strong><\/p><p>We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Notice, comply with applicable laws, protect legal rights, and meet regulatory, professional, archival, or record-keeping requirements. Where personal data, including health-related information, is required to be retained for pharmacovigilance, drug safety monitoring, adverse event reporting, medical inquiry handling, or related regulatory purposes, such records may be retained for a period of up to 10 years, or for such longer period as may be required under applicable law. Retention periods are determined in accordance with the Lupin Data Retention Policy, applicable data protection laws, pharmacovigilance requirements, and relevant IT logging requirements, including CERT-In guidelines. Upon expiry of the applicable retention period, personal data will be securely deleted.<\/p><p>Where consent is withdrawn, we will erase your personal data once the purpose for which it was collected is no longer required, unless retention is necessary to comply with legal, regulatory, accounting, reporting, archival, or other obligations under the Digital Personal Data Protection Act, 2023, or any other applicable law.<\/p><p><strong>7. Disclosure of Personal Data<\/strong><\/p><p>We may share your personal data with the following categories of recipients:<\/p><ul><li><strong>Internal departments and authorised personnel<\/strong> involved in the administration, operation, support, compliance, security, patient support programs, healthcare services, and management of the Application.<\/li><li><strong>Healthcare professionals, affiliates, service providers, technology vendors, support partners, and third-party service providers<\/strong> engaged to support the delivery of healthcare and patient support services, application hosting, maintenance, analytics, communications, customer support, security, and other operational functions related to the Application.<\/li><li><strong>Legal, regulatory, governmental, judicial, or law enforcement authorities<\/strong>, where disclosure is required to comply with applicable laws, regulations, legal processes, healthcare obligations, or to protect the rights, safety, security, or interests of Lupin, its users, or other stakeholders.<\/li><\/ul><p>We do not sell, rent, broker, license, use for advertising, create marketing profiles from, or process your health data for purposes unrelated to healthcare, patient support services or other lawful purposes described in this Notice.<\/p><p><strong>8. Security Safeguards<\/strong><\/p><p>We use reasonable technical and organisational safeguards to protect personal data from unauthorised access, disclosure, alteration, loss or misuse.<\/p><p><strong>9. Cross-Border Processing<\/strong><\/p><p>Your personal data may be stored or processed in India or other jurisdictions where Lupin, its affiliates, service providers or business partners operate. Cross-border processing will be carried out in accordance with the DPDP Act, applicable government notifications and other applicable laws.<\/p><p><strong>10. Children&#8217;s Personal Data<\/strong><\/p><p>Where a patient is below 18 years of age, the Humrahi Application may process the child\u2019s personal data only after obtaining consent from the parent, lawful guardian, or person registering the patient on behalf of the child, as applicable. During registration, the Application presents a consent and captures the relationship of the person providing consent with the patient, such as parent or guardian.<\/p><p>Once such consent is provided, the child patient may be registered and their personal data, including health-related information, may be processed for the specific purposes described in this Notice, including patient support, care coordination, treatment support, service delivery, safety monitoring, and compliance with applicable legal and regulatory requirements.<\/p><p>The person providing consent may exercise applicable rights, including withdrawal of consent, correction, erasure, grievance redressal, and nomination, in accordance with the DPDP Act and this Notice.<\/p><p>Lupin does not undertake tracking, behavioural monitoring, or targeted advertising directed at children, and will implement appropriate safeguards while processing children\u2019s personal data.<\/p><p><strong>11. How to Exercise Your Rights or Raise a Grievance<\/strong><\/p><p>To exercise your rights, withdraw consent, request correction or erasure, or raise a grievance, contact Lupin at <strong>dpo@lupin.com<\/strong>. Please provide sufficient details to help us verify and respond to your request.<\/p><p>If your grievance is not resolved through Lupin\u2019s grievance redressal mechanism, you may have the right to approach the Data Protection Board of India in accordance with the DPDP Act and applicable rules, once the relevant procedures are in force.<\/p><p><strong>12. Availability of this Notice<\/strong><\/p><p>This Notice may be made available in English and, where required, in any language specified in the Eighth Schedule to the Constitution of India, at the option of the Data Principal.<\/p><p><strong>13. Updates to this Notice<\/strong><\/p><p>We may update this Notice from time to time. The updated Notice will be made available through the Application or other appropriate channels. <em>For more details, please refer to Lupin\u2019s <a href=\"https:\/\/www.lupin.com\/cookie-policy\">Cookie Policy<\/a> and <a href=\"https:\/\/www.lupin.com\/contact-us\">Contact Us<\/a> Page<\/em><\/p><p><strong><em>This Privacy Notice was last updated on 24th August, 2026<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Disclaimer This program is curated by Lupin Limited(&#8220;Lupin&#8221;) and Lupin reserves the right to modify\/withdraw\/cancel the program without any prior notice. The information provided under this program focusses on adherence to therapy and lifestyle modifications and does not intend to substitute medical advice and supervision from a qualified healthcare professional. Patients and users of this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9800","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/pages\/9800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/comments?post=9800"}],"version-history":[{"count":4,"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/pages\/9800\/revisions"}],"predecessor-version":[{"id":9805,"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/pages\/9800\/revisions\/9805"}],"wp:attachment":[{"href":"https:\/\/humrahi.co.in\/gu\/wp-json\/wp\/v2\/media?parent=9800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}